Temp Staff Agency Frequently Asked Questions (FAQs)

Temp Secretary - Contract Secretary - Secretarial Staffing

The most common frequently asked questions (FAQs) asked by candidates and employers can be found on this page.

If your questions are not covered here or they are more specific, please do not hesitate to call Staffing on (03) 9246 0433. Our specialist temping team will be glad to provide you with the right answer!


Job Seekers FAQ

  • What will Staffing do for me?

    In simple terms, we work on behalf of thousands of hirers throughout Australia to attract suitably qualified candidates for their temporary and permanent vacancies. Staffing will match your personality compatibility, attitude towards change and continual learning and education and credentials against our clients’ recruiting needs. If you are the best fit then you may be shortlisted and invited for either a preliminary interview with Staffing, an interview directly with the our employer client or both before an offer of employment is made to the successful candidate.

  • What can I do to improve my resume?

    At Staffing we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the work experience, skill set and education and credentials we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.

  • What is the difference between a recruitment agency and employment agency?

    The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering employment services where they would source candidates on behalf of companies who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to recruiters, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.

  • As a candidate, do I have to pay for the services of a recruitment agency?

    No the service is FREE! Almost all recruitment companies are paid by either recruiters or on some occasions the government to help unemployed candidates find work. Recruitment Agencies such as Staffing benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with recruitment agencies is FREE and even if you are offered a role it is the clients of the employment agency who pays a fee for their services.

  • What happens after you have applied for a job through a staffing agency?

    Recruitment consultants typically manage multiple jobs at once. Candidates resumes are reviewed and short-listed, selected candidates are interviewed by the recruiter and those candidates whom the recruiter believes are suitable for the role will then have their resumes forwarded on to the clients. If the client chooses to interview the candidate this will then be arranged via the recruitment consultant. Often there is testing and assessments, plus sometimes multiple rounds of interviews, before reference checking is conducted by the recruitment agency prior to an offer of employment being presented to the successful candidate. This process can sometime occur quickly, however on average takes between 2 - 6 weeks to take place. It is not usually after a candidate has accepted a role, and in some cases actually starts working, that recruitment agencies will then notify other applicants that they were unsuccessful in their application.

    Often no notifications are made, with all applicants made aware at the outset of the process that only successful applicants will be contacted by the employment agency. Don’t despair as you can always call employment agencies to ask them about the status of your application and your resume is also usually kept on file in case another role that better suits your skills and background becomes available. You may also be added to a mailing list where you will receive notification about future roles that you can apply for.

  • What does a recruitment company do?

    Staff Agencies operate on behalf of their clients the recruiters. Recruitment Companies are external service providers who source candidates for employers to employ directly. Staffing Agencies also frequently offer temporary or contract staffing services where they on-hire (or 'on-sell') candidates, whom the employment agency employs, to their clients.

  • Why register with Staffing?

    With Staffing you will be partnering with a temp secretary specialist. We understand the employment market and specific hiring needs of our clients. When you register with Staffing you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 18,000 jobs advertised on Staffing every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
    The easiest way to register with Staffing is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.

  • Can I just email my resume directly to recruitment companies?

    Most larger recruitment companies use sophisticated databases to search for an identify candidates that match the needs of employers. You need to register on staff agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a employment agency website. For Staffing you should complete your personal details and upload your resume here Find Work
    Of course, you may be asked by recruitment agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to employers.


Recruitment Agencies Services

  • How does Staffing source the best temp secretary candidates?

    After more than 12 years, Staffing has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 500 new registrations on our Secretaries.com.au website every week, Staffing has a talent database of more 147,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest achievements, motivation and experience. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable contract secretary, secretarial staffing or temp secretary candidates, whether your company requires executive, recruitment companies or staff agencies staffing services.
    Call us on (03) 9246 0433 to discuss your company's needs to discover why Staffing has a reputation for service excellence as one of the top 9 recruitment agencies in Australia.

  • What services do a recruitment agency offer?

    Employment Agencies typically offer a large range of services to their clients, including:

    • Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
    • Permanent Recruitment – Recruitment Companies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for Staffing are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
    • Fixed Term Recruitment – Staffing Agencies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. Staffing fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
    • Contract Staff – Employment Agencies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Recruitment Agency fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
    • Temp Staff – Companies with temp staff needs enter into an agreement with a temporary staff agency to fill jobs with appropriately skilled staff. A temping agency, also known as a temp agency or temp staff agency, finds and retains competent worker to send out on short or long-term assignments.
    • Preferred Supplier Agreement (PSA) Recruitment Services – Hiring Services are provided to a organisation on a pre-agreed fee schedule based on a the employment agency receiving a large volume of work on an exclusive or semi-exclusive basis.
    Contact Staffing on (03) 9246 0433 to speak to a Consultant about your business' hiring needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • What happens when I contact a employment agency?

    Normally you will be asked about your operation, your company's requirements and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the staffing agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the recruitment agency to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the Staffing Consultant who will become your point of contact thereafter. If you have multiple roles, a primary Staffing Consultant will be appointed by Staffing who will liaise with other specialist consultants within the staff agency.

    Call Staffing today on (03) 9246 0433 to outline your company's needs and find out more about how our services can assist you.

  • Do you recruitment agencies offer replacement guarantees if things don’t work out?

    Absolutely! We do expect candidates we have sourced to be very well matched to the roles. Staffing does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate motivation, personality, achievements, aspirations and experience to your needs in order to source you the perfect candidate.

  • What sectors or industries do employment agencies operate in?

    Each year staffing agencies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:

    • Accountancy & Finance
    • Architecture
    • Banking & Financial institutions
    • Construction
    • Digital Technology
    • Engineering
    • Executive Search
    • Healthcare
    • HR
    • IT
    • Legal
    • Marketing
    • Mining
    • Office Support
    • Oil & Gas
    • Property
    • Sales
    • Supply Chain & Logistics

    No matter what service you are seeking, give Staffing a call on (03) 9246 0433 so we can discuss your enterprise's requirements.

  • What are the duties of a recruitment consultant?

    Good communication skills are critical to a role as a recruitment consultant. Much of a recruitment consultant's work involves utilising advanced interpersonal skills to build rapport separately with employers and candidates, understand the needs and personality traits of both in order to determine whether there is a good match and then facilitate an interview process.

    Recruitment consultants assist companies to identify, select and recruit staff for their vacancies, and help individuals find and gain appropriate employment. Great marketing, sales and persuasion skills are critical to a job as a recruitment consultant.

    What does a recruitment consultant do?
    Recruitment consultants are also responsible for:

    • interviewing and assessing prospective applicants and matching them with vacancies
    • screening candidates and drawing up shortlists of candidates for clients to interview
    • coordinating interviews
    • creating and placing advertisements
    • helping prepare applicants for interviews
    • building relationships with clients
    • negotiating employment contracts
    • headhunting

    The background and experience of recruitment consultants is varied with personal characteristics such as interpersonal skills, communication skills, confidence and initiative being the more common traits. For graduates, a degree in any discipline is acceptable for entry into the profession, although a qualification in a relevant subject such as human resources, marketing, psychology, business studies or management is beneficial. For specialist recruitment consultants, qualifications in IT, accountancy or engineering may be required. Key skills for recruitment consultants include:


    • Verbal and written communication
    • Good sales skills
    • Drive & Determination
    • Commercial awareness
    • Advanced organisational skills

    If you believe you have what it takes to be a fantastic recruitment consultant with Staffing visit our Career Contact Us Form and include a link to your LinkedIn profile. Join Staffing, one of the fastest growing recruitment companies in Australia.

  • We have a PSA or PSL in operation. How can I use Staffing?

    Over the years we have worked with many companies where a Preferred Supplier List (PSL) or Preferred Supplier Agreement (PSA) is in place for recruiting services which does not include Staffing. Typically Staffing is approached by recruiters who are struggling to find suitable candidates through their normal recruiting partners. In this situation we always suggest that authority is first sort to work with Staffing. This may require us speaking to your commercial team so that agreement can be reached on commercial terms. We are happy to work with you to justify why Staffing should be engaged as your recruitment partner, whether it is on a one-off role or as an ongoing PSL or PSA employment partner. Whatever the scenario, if you need the best candidates give Staffing a call on (03) 9246 0433 so we can discuss your enterprise's requirements.

  • How much do recruitment agencies charge?

    Other than executive search where an upfront retainer usually charged, recruitment agencies typically don’t charge any upfront fees unless they source a fantastic candidate who starts working for their clients. Recruitment Agencies typically charge for permanent recruitment a placement fee of between 10% and 24% of the annual salary package of the candidate. For temporary staffing services the margin varies significantly based on such factors as the volume of work, length of the role, candidate salary rate and whether there is a preferred supplier agreement (PSA) in place, and with an average per hour margin of $12 to $34 per hour after direct employment costs.

    When calculating temp or contract margins a temp staff agency typically take into consideration such factors as:

    • How many staff does the client require?
    • What is the duration of assignment? (if not Permanent)
    • What is the potential for repeat business?
    • Will we be added to the Preferred Supplier List (PSL)? Will a Preferred Supplier Agreement (PSA) be put in place?

    Contact Staffing on (03) 9246 0433 to speak to a Consultant about your business' hiring needs. Alternatively click on Find Staff or complete a Contact Us enquiry.


Temp Staff Agency Services

  • Do temp staff sign an employment contract?

    Yes. The temp staffing and recruitment agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the businesses that they introduce you to.
    When the temping agency send you on a role, you cannot accept any other temporary or permanent position with the enterprise without going through the temp staff agency. Should the company want to hire you permanently, they will pay the temporary staff agency a certain amount to release you from your contract. Typically this is between 12% and 22% of the annual salary package that is offered to you.

  • What is temp to perm?

    ‘Temp-to-perm’ is an industry terms for recruitment assignments that start as temporary, but could lead to being permanently employment by our client. We often offer this type of role. A company will us to find a candidate to fill a role temporarily, with an eye to possibly making them permanent if they are suitable. Often your salary expectations would be communicated to the client by your Staffing Consultant at the outset of the assignment. There is never any guarantee that that a recruitment role will go temp-to-perm and as a temp you are not obliged to accept a direct employment offer if one is made.

  • How much money does a temping agency take?

    The margin varies according to the temp pay rate and also the length and type of assignment. Often the client is aware of the margin and understands the premium they are paying for the recruitment service. For example, if a temp worker may be paid $30 per hour, the client for which they are working may actually be paying $40 per hour to the temp staffing and recruitment agency for their temp staff services. Of the $10 differece, around 30% to 50% is likely to be attributed to direct employment costs (e.g. superannuation, payroll taxes and Workcover insurance) leaving around $5 per hour margin for the temp staffing and recruitment agency.

  • Why do employers hire temporary employees?

    Temp Staffing And Recruitment Agency can quickly provide your operation with experienced staff. Some common reasons businesses hire temps are: employee annual leave or sickness, maternity or disability leave, staff sudden departure, unexpected or temporary demands, special projects, seasonal or peak periods or general employee shortages.

  • How long does a temporary job last?

    Short-term temp positions might last 1 day or up to 2 weeks. When the role continues longer than about 6 weeks, a temp staffing and recruitment agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).

  • Do recruitment employees get paid holidays?

    No. You are casually employed by Staffing and receive a loading on your salary. You are not entitled to annual leave, sick leave or payment for public holidays.

  • How do temping agencies make their money?

    Temp Staff Agency make their money in different ways. They take a percentage of the recruitment or contact salary. They also charge a placement fee to their clients of between 12% and 23% of the annual salary for any roles that go from temp-to-perm.

  • How does a temping agency work?

    Companies with temp staff needs enter into an agreement with a temporary staff agency to fill jobs with appropriately skilled staff. A temping agency, also known as a temp agency or temp staff agency, finds and retains competent worker to send out on short or long-term assignments.

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