Temp Staff Agency Frequently Asked Questions (FAQs)

Casual Assistant - Retail Assistants - Casual Staff

The most common frequently asked questions (FAQs) asked by candidates and recruiters can be found on this page.

If your questions are not covered here or they are more specific, please do not hesitate to call Staffing on 1300 790 330. Our specialist temping team will be glad to provide you with the right answer!


Job Seekers FAQ

  • Why register with Staffing?

    With Staffing you will be partnering with a casual assistant specialist. We understand the employment market and specific needs of our clients. When you register with Staffing you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 13,000 jobs advertised on Staffing every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
    The easiest way to register with Staffing is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.

  • What can I do to improve my resume?

    At Staffing we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the career aspirations, personality compatibility and work experience we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.

  • What happens after you have applied for a job through a staffing agency?

    Recruitment consultants typically manage multiple jobs at once. Candidates resumes are reviewed and short-listed, selected candidates are interviewed by the recruiter and those candidates whom the recruiter believes are suitable for the role will then have their resumes forwarded on to the clients. If the client chooses to interview the candidate this will then be arranged via the recruitment consultant. Often there is testing and assessments, plus sometimes multiple rounds of interviews, before reference checking is conducted by the staff agency prior to an offer of employment being presented to the successful candidate. This process can sometime occur quickly, however on average takes between 4 - 6 weeks to take place. It is not usually after a candidate has accepted a role, and in some cases actually starts working, that staff agencies will then notify other applicants that they were unsuccessful in their application.

    Often no notifications are made, with all applicants made aware at the outset of the process that only successful applicants will be contacted by the recruitment agency. Don’t despair as you can always call employment agencies to ask them about the status of your application and your resume is also usually kept on file in case another role that better suits your skills and background becomes available. You may also be added to a mailing list where you will receive notification about future roles that you can apply for.

  • What is the difference between a recruitment agency and employment agency?

    The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering employment services where they would source candidates on behalf of employers who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to recruiters, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.

  • As a candidate, do I have to pay for the services of a recruitment agency?

    No the service is FREE! Almost all recruitment agencies are paid by either organisations or on some occasions the government to help unemployed candidates find work. Staff Agencies such as Staffing benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with staffing agencies is FREE and even if you are offered a role it is the clients of the staffing agency who pays a fee for their services.

  • Why should I work with a staff agency?

    Working with employment agencies is just one of many ways of maximizing your chances of securing a new role. Staffing Agencies often act as the ‘middle-man’ identifying and connecting you with the requirements of organisations. Around 20% - 50% of jobs are advertised by recruitment companies so it is likely you will apply for a job advertised by staffing agencies on behalf of their clients. You should also register on multiple recruitment company websites by uploading your resume as staffing agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.

  • Can I just email my resume directly to recruitment agencies?

    Most larger recruitment agencies use sophisticated databases to search for an identify candidates that match the needs of employers. You need to register on recruitment company websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a staffing agency website. For Staffing you should complete your personal details and upload your resume here Find Work
    Of course, you may be asked by staff agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to employers.

  • What does a recruitment agency do?

    Recruitment Companies operate on behalf of their clients the recruiters. Recruitment Agencies are external service providers who source candidates for employers to employ directly. Recruitment Agencies also frequently offer temporary or contract staffing services where they on-hire (or 'on-sell') candidates, whom the recruitment agency employs, to their clients.


Staffing Agencies Services

  • How does Staffing source the best casual assistant candidates?

    After more than 10 years, Staffing has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 400 new registrations on our Secretaries.com.au website every week, Staffing has a talent database of more 127,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest skills, personality and motivation. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable retail assistants, casual staff or casual assistant candidates, whether your operation requires full-time, recruitment companies or recruitment agencies staffing services.
    Call us on 1300 790 330 to discuss your company's needs to discover why Staffing has a reputation for service excellence as one of the top 5 employment agencies in Australia.

  • What are the qualities of a great recruiter?

    Recruitment consultants, also known recruiters and resourcers (who just focus on candidates), are typically outgoing, sociable, organized, good communicators and motivated. They may specialize in permanent recruitment, temporary staffing, executive search (“head hunting”), specific role types (e.g. IT, engineering, accounting, change management, etc.) or be generalists running a “360 degree desk” (managing the sourcing of clients and candidates, recruiting process and achievement of budget gargets) with end-to-end responsibility. To be a successful recruitment consultant there are few top qualities that differentiate average recruitment consultants from great recruiters.

    • Extrovert & Confident – There’s a reason that the industry tends to attract extroverts. Working as a recruiter involves a lot of interacting with people, whether it be on the phone or face-to-face. The industry tends to attract extroverts with a social confidence to engage with people at any level.
    • Great Communication Skills – Recruiters are constantly on the phone, sending emails, writing job ads or providing feedback on position descriptions and employment contracts. They spend from the start of the day to the end of the day (and often in the evenings and weekends) communicating with clients and candidates in order to get the perfect match.
    • Approachable & Good Listener – Recruiters need to be approachable and create long lasting genuine relationships. Candidates and even clients need to feel confident in expressing their personal opinions, reservations and concerns with someone whom they trust and who they feel is actively listening to them. A great recruiter’s ability to gain a deep insight into both the employer and candidate that really distinguishes them apart. This is essential in order to create a long-term relationship which ideally created with both employers and candidates (including those who were ultimately unsuccessful).
    • Sales & Target Driven – Recruitment consultants must firstly sell their service to the employer and then they must sell the job to the candidate. As with any sales, both parties need to benefit from the process or they won’t proceed. The recruitment industry is very competitive with most recruiters employed on a base salary with commission or bonuses comprising a large percentage of their on-target earnings. If they are not achieving the results they won’t survive!
    • Multi-Tasker & Super Organised – Recruiters need to work on a number of jobs at the same time, often with short-lead times. To be successful a good recruiter will need to juggle multiple tasks and projects simultaneously. Priories can be easily changed by clients requiring someone to start tomorrow or a candidate not showing up to their first day, so they must also be good at managing their time effectively under pressure.
    • Patience – Things don’t always go to plan with dealing with people. Whether it is a candidate withdrawal, client changing their minds or leaving 20 messages without getting through to anyone, recruiters need to be flexible and patient. Typically, they are very conscience so it is also a personal challenge if they feel like candidates (and very occasionally clients) whom they trust to do the right thing let them down. It doesn’t happen very often but can be particularly frustrating when their reputation is at stake!

    Staffing is always after fantastic Recruitment Consultants. If you believe you have the above qualities and are already (or might become) a fantastic recruitment consultant visit our Career Contact Us Form and include a link to your LinkedIn profile.

  • What sectors or industries do employment agencies operate in?

    Each year recruitment agencies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:

    • Accountancy & Finance
    • Architecture
    • Banking & Financial institutions
    • Construction
    • Digital Technology
    • Engineering
    • Executive Search
    • Healthcare
    • HR
    • IT
    • Legal
    • Marketing
    • Mining
    • Office Support
    • Oil & Gas
    • Property
    • Sales
    • Supply Chain & Logistics

    No matter what service you are seeking, give Staffing a call on 1300 790 330 so we can discuss your business' problems.

  • What happens when I contact a staffing agency?

    Normally you will be asked about your enterprise, your company's problems and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the staffing agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the recruitment company to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the Staffing Consultant who will become your point of contact thereafter. If you have multiple roles, a primary Staffing Consultant will be appointed by Staffing who will liaise with other specialist consultants within the employment agency.

    Call Staffing today on 1300 790 330 to outline your company's needs and find out more about how our services can assist you.

  • Do you recruitment agencies offer replacement guarantees if things don’t work out?

    Absolutely! We do expect candidates we have sourced to be very well matched to the roles. Staffing does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate personality, achievements, skills, aspirations and motivation to your needs in order to source you the perfect candidate.

  • What services do a staff agency offer?

    Employment Agencies typically offer a large range of services to their clients, including:

    • Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
    • Permanent Recruitment – Recruitment Agencies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for Staffing are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
    • Fixed Term Recruitment – Recruitment Agencies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. Staffing fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
    • Contract Staff – Employment Agencies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Recruitment Company fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
    • Temp Staff – Hirers with temp staff needs enter into an agreement with a temp staffing and recruitment agency to fill jobs with appropriately competent staff. A temporary staff agency, also known as a temp staffing and recruitment agency or temp staff agency, finds and retains capable worker to send out on short or long-term assignments.
    • Preferred Supplier Agreement (PSA) Recruitment Services – Employment Services are provided to a organisation on a pre-agreed fee schedule based on a the recruitment agency receiving a large volume of work on an exclusive or semi-exclusive basis.
    Contact Staffing on 1300 790 330 to speak to a Consultant about your organisation's hiring needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • How much do recruitment companies charge?

    Other than executive search where an upfront retainer usually charged, recruitment agencies typically don’t charge any upfront fees unless they source a fantastic candidate who starts working for their clients. Staffing Agencies typically charge for permanent recruitment a placement fee of between 10% and 25% of the annual salary package of the candidate. For temporary staffing services the margin varies significantly based on such factors as the volume of work, length of the role, candidate salary rate and whether there is a preferred supplier agreement (PSA) in place, and with an average per hour margin of $12 to $44 per hour after direct employment costs.

    When calculating temp or contract margins a temporary staff agency typically take into consideration such factors as:

    • How many staff does the client require?
    • What is the duration of assignment? (if not Permanent)
    • What is the potential for repeat business?
    • Will we be added to the Preferred Supplier List (PSL)? Will a Preferred Supplier Agreement (PSA) be put in place?

    Contact Staffing on 1300 790 330 to speak to a Consultant about your organisation's hiring needs. Alternatively click on Find Staff or complete a Contact Us enquiry.


Temporary Staff Agency Services

  • Do temp staff sign an employment contract?

    Yes. The temp agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the operations that they introduce you to.
    When the temporary staff agency send you on a role, you cannot accept any other temporary or permanent position with the organisation without going through the temp staff agency. Should the company want to hire you permanently, they will pay the temp staffing and recruitment agency a certain amount to release you from your contract. Typically this is between 14% and 26% of the annual salary package that is offered to you.

  • Can temp work benefit my career?

    Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often Staffing Consultant also find themselves as Referees to other employers and even agencies.

  • How long does a temporary job last?

    Short-term temp positions might last 1 day or up to 3 weeks. When the role continues longer than about 6 weeks, a temping agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).

  • How much money does a temp agency take?

    The margin varies according to the temp pay rate and also the length and type of assignment. Often the client is aware of the margin and understands the premium they are paying for the employment agency service. For example, if a temp worker may be paid $30 per hour, the client for which they are working may actually be paying $40 per hour to the temping agency for their temp staff services. Of the $10 differece, around 30% to 50% is likely to be attributed to direct employment costs (e.g. superannuation, payroll taxes and Workcover insurance) leaving around $5 per hour margin for the temp staffing and recruitment agency.

  • Why do employers hire temporary employees?

    Temp Staffing And Recruitment Agency can quickly provide your enterprise with skilled staff. Some common reasons organisations hire temps are: employee annual leave or sickness, maternity or disability leave, staff sudden departure, unexpected or temporary demands, special projects, seasonal or peak periods or general employee shortages.

  • What is temp to perm?

    ‘Temp-to-perm’ is an industry terms for employment agency assignments that start as temporary, but could lead to being permanently employment by our client. We often offer this type of role. A company will us to find a candidate to fill a role temporarily, with an eye to possibly making them permanent if they are suitable. Often your salary expectations would be communicated to the client by your Staffing Consultant at the outset of the assignment. There is never any guarantee that that a employment agency role will go temp-to-perm and as a temp you are not obliged to accept a direct employment offer if one is made.

  • How does a temporary staff agency work?

    Hirers with temp staff needs enter into an agreement with a temp staffing and recruitment agency to fill jobs with appropriately competent staff. A temporary staff agency, also known as a temp staffing and recruitment agency or temp staff agency, finds and retains capable worker to send out on short or long-term assignments.

  • Do employment agency employees get paid holidays?

    No. You are casually employed by Staffing and receive a loading on your salary. You are not entitled to annual leave, sick leave or payment for public holidays.

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